Lenovo Onsite Support (Add-On) - 2 Year - Warranty

5WS0K75723
Lenovo Group Limited
Product Overview
  • On-site
  • Maintenance
  • Parts & Labor
  • Physical

2 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

ManufacturerLenovo Group Limited
Manufacturer Part Number5WS0K75723
Manufacturer Website Addresshttp://www.lenovo.com/us/en/
Brand NameLenovo
Service NameOnsite Support (Add-On)
Marketing Information

2 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

Product TypeWarranty
Service Main TypeMaintenance
Service Sub TypePhysical
Provided SupportRepair
Provided SupportParts Replacement
Service LocationOn-site
Service Duration2 Year
Service CharacteristicParts & Labor
General Information
ManufacturerLenovo Group Limited
Manufacturer Part Number5WS0K75723
Manufacturer Website Addresshttp://www.lenovo.com/us/en/
Brand NameLenovo
Service NameOnsite Support (Add-On)
Marketing Information

2 Year Lenovo™ Onsite Support (Add-On)

This is an add on service, and not the actual warranty.

This add on service must match the length of warranty. If the warranty term is shorter than the length of this add on service you will need to purchase a warranty extension with this add on service.

How does it work?

Warranty upgrade to Onsite Service is an affordable solution that maximizes PC uptime and productivity by providing convenient, fast repair service at your place.

Lenovo's Warranty Services are provided by Lenovo-trained technicians, using Lenovo Qualified parts, giving you the high standards of quality and customer care you've come to expect from Lenovo. You get the peace of mind to know your assets are protected, and your IT staff the freedom to focus on critical business objectives.

Onsite Service Level

Lenovo will perform an initial problem determination remotely. Our repair service representative will work with you during the problem determination to identify whether the problem resides with your Lenovo machine, other machines or various software loaded on the machine. Lenovo will either repair or exchange the failing machine at your location and verify functionality.

If the result of this determination exercise is that the checked Lenovo machine is failing and non-functional, then a service technician will visit your location, unless the problem can be solved via a CRU or software/BIOS/microcode update.

The date and time for onsite intervention will be mutually agreed upon. Lenovo will either repair or exchange the failing machine at your location and verify functionality. You must provide a suitable working area, clean and well lit, to allow disassembly and reassembling of the Lenovo machine.

Customer Benefits

  • Minimizing unplanned maintenance expenses reduces operating expenses because out of warranty repairs typically cost $150 - $399
  • At the time of PC purchase, equipment expenses can be accurately budgeted for to ensure that systems are covered against unplanned service expenses
  • Shortening downtime and maximizing productivity and hardware availability as a result of the award winning high-quality technical support that Lenovo provides
  • Fast access to technical help with significantly higher first time fix rates (30% higher than competition), lower hold times and abandon rates (60% lower than competition)
  • Onsite warranty decreases the downtime because with Depot coverage the PC is shipped / dropped off to an Approved Service Provider or Lenovo repair center. The customer will then be without their system for a minimum of 5 days
  • Saving IT resources (time and money) by having Lenovo support available to address the customer's issues quickly

Warranty Services

Lenovo offers a range of warranty options for Think branded products, dependent on the machine type and base warranty. Warranty Extensions are available for periods of up to five years (depending on system) providing a fixed-term, fixed-cost service solution that allows accurate budgeting for equipment expenses. Warranty Upgrades enable customers to vary response time and level of service to match critical support needs.

More from the Manufacturer

Product TypeWarranty
Service Information
Service Main TypeMaintenance
Service Sub TypePhysical
Service CharacteristicParts & Labor
Provided SupportParts Replacement
Provided SupportRepair
Service LocationOn-site
Service Duration2 Year
Product SupportedLenovo Flex 14IML 81XG Lenovo Flex 15IML 81XH Lenovo Flex Pro-13IKB 81TF Lenovo IdeaPad 320-14IKB 80YD Lenovo IdeaPad 330-14IKB 81DA Lenovo IdeaPad 330-15ICN 81EY Lenovo IdeaPad 4G 14Q8C05 82KE Lenovo IdeaPad 5 14ABA7 82SE Lenovo IdeaPad 5 15ABA7 82SG Lenovo IdeaPad 5 15ALC05 82LN Lenovo IdeaPad 5 15IAL7 82SF Lenovo IdeaPad 5 CB 14ITL6 82M8 Lenovo IdeaPad 5 Pro 14ACN6 82L7 Lenovo IdeaPad 5 Pro 14IAP7 82SH Lenovo IdeaPad 5 Pro 14ITL6 82L3 Lenovo IdeaPad 5 Pro 16ACH6 82L5 Lenovo IdeaPad 5 Pro 16IAH7 82SK Lenovo IdeaPad 5 Pro 16IHU6 82L9 Lenovo IdeaPad 5G 14Q8X05 82KF Lenovo IdeaPad C340-15IIL 81XJ Lenovo IdeaPad Creator 5 16ACH6 82L6 Lenovo IdeaPad Flex 3 CB 11M836 82KM Lenovo IdeaPad Flex 5 14IAU7 82R7 Lenovo IdeaPad Flex 5 14ITL05 82LT Lenovo IdeaPad Flex 5 16ALC7 82RA Lenovo IdeaPad Flex 5 Chrome 13ITL6 82M7 Lenovo IdeaPad L340-15API Touch 81LX Lenovo IdeaPad L340-15IRH Gaming 81LK Lenovo IdeaPad L340-15IWL Touch 81LH Lenovo IdeaPad L340-17IRH Gaming 81LL Lenovo IdeaPad S340-14IIL 81VV Lenovo IdeaPad S340-14IML 81N9 Lenovo IdeaPad S340-15IIL 81VW Lenovo IdeaPad S340-15IML 81NA Lenovo IdeaPad S340-15IWL 81N8 Lenovo IdeaPad S340-15IWL Touch 81QF Lenovo IdeaPad S540-13IML 81XA Lenovo IdeaPad S540-13ITL 82H1 Lenovo IdeaPad S540-14IML 81NF Lenovo IdeaPad S540-14IML Touch 81V0 Lenovo IdeaPad S540-15IML 81NG Lenovo Legion 5 15ACH6 82JW Lenovo Legion 5 15ACH6A 82NW Lenovo Legion 5 15ACH6H 82JU, 82QJ Lenovo Legion 5 15IAH7 82RC Lenovo Legion 5 15IMH6 82NL Lenovo Legion 5 15ITH6 82JK Lenovo Legion 5 15ITH6H 82JH Lenovo Legion 5 17ACH6 82K0 Lenovo Legion 5 17ACH6H 82JY Lenovo Legion 5 17ITH6 82JN Lenovo Legion 5 Pro 16ACH6 82JS Lenovo Legion 5 Pro 16ACH6H 82JQ Lenovo Legion 5 Pro 16IAH7 82S0 Lenovo Legion 5 Pro 16IAH7H 82RF Lenovo Legion 5 Pro 16ITH6 82JF Lenovo Legion 5 Pro 16ITH6H 82JD
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