Return Policy

Return Procedure

All returns require prior approval and a valid Return Authorization Number (RMA#). To obtain an RMA# please contact our customer service department at (888) 738-0819. Please provide original invoice or shipping note number, quantity and type of product, and reason for return. An RMA Authorization Form will be faxed or e-mailed to you within 48 hours with detailed instructions on shipping address, shipping method and special packaging or markings required. No returns will be accepted on special orders (non-stock items) unless the products are deemed defective or the incorrect stock was shipped.

RMA Validity

All returns must arrive at our warehouse within 15 days from the date of the RMA#. Do NOT return products without an RMA#. We cannot process a credit and the products will not be sent back. Do NOT return products not listed on the RMA#. We cannot process a credit and the products will not be sent back.

Products Purchased in Error

These can be returned for full credit within 10 business days from date of shipping. No returns will be accepted after this period. A restocking charge of 15.0% may be applied for products purchased in error. Credit will be issued only on products returned in their original unmarked packaging and in resalable condition. Special order products and/or nonstock items purchased in error will not be accepted for return or exchange.

Products Shipped in Error

These can be returned for full credit within 10 business days from the date of shipping without restocking fees. No returns will be accepted after this period. Credit will be issued only on products returned in their original unmarked packaging and in resalable condition.

Faulty and Defective Products

Claims for faulty and defective products from the following OEM manufacturers will be handled directly by the OEM manufacturers according to their own standard warranty terms and procedures:

Brother 1 877 276 8437
Xerox 1 800 835 6100
Quantum 1 800 636 6349
Fuji 1 800 461 0416
Oki Data 1 800 654 3282

All other faulty and defective product claims will be processed through QRX Technology Group as follows: Product must be returned for credit within three (3) months from the shipping date and/or within the terms of the Manufacturers original warranty. All products returned as defective will be tested and if found to be not defective they will be returned to sender freight collect with the test results.

Warranty Limitations

Please note that our warranty and return policy does not cover the following conditions:

  • Failure of product resulting from misuse, abuse, accident, mishandling or neglect.
  • Failure of product resulting from improperly adjusted or maintained equipment.
  • Incorrect storage as outlined by the Manufacturer’s warranty.
  • Products that have reached the end of their duty cycle through normal and ordinary use.

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